bp's Privacy Policy
This document provides a detailed explanation of how your personal information is collected, stored, and kept secure on the bp platform.
This Privacy Policy applies to users of the bp platform. When you create an account on bp, use our services, or contact us, you are considered to have agreed to the terms of this policy. Reading our Terms and Conditions together with this Privacy Policy will give you a complete picture of your relationship with bp.
bp places the highest importance on its users' privacy. The sole purpose of collecting your information is to improve service quality and provide you with entertainment in a safe environment. Your information is never sold to any third party without your consent.
1 What information we collect
Information necessary for registering and managing your account on the bp platform is collected. This information is divided into two main categories:
1.1 Information provided directly by you
- Full name, date of birth, and gender
- Email address and mobile number
- Residential address and postal code
- Verification information related to national ID or passport
- Financial transaction information (deposit and withdrawal records)
- bKash, Nagad, or Rocket mobile banking account numbers
1.2 Automatically collected information
- IP address and device identifier
- Browser type, operating system, and screen resolution
- Duration of browsing on the site and page visit history
- Cookie and session data
- Gaming history and betting patterns
2 Purposes of using your information
bp uses your information for the specific purposes described below. Your information is not used for any purpose beyond these:
2.1 Account management
The information you provide is used to create, verify, and secure your account. This includes identity verification, login security, and the account recovery process.
2.2 Processing financial transactions
The necessary information is used to complete deposit and withdrawal transactions and to maintain accurate records of them. Ensuring the security of transactions made through bKash, Nagad, and Rocket is part of this process.
2.3 Providing customer support
When you contact us through our 24/7 live chat or email support, your information is used to provide you with accurate assistance.
2.4 Fraud prevention and security
Information is analysed to detect unusual account activity and to keep the platform safe for all users.
2.5 Service improvement
Analytical data is used to improve the user experience, make decisions about introducing new games and features, and resolve technical issues on the platform.
3 Storage and security of information
bp uses industry-standard technical measures to secure your information. The following steps are taken to ensure that your sensitive information does not reach any unauthorised party:
- SSL Encryption: Every connection you make to the site is encrypted using SSL (Secure Sockets Layer) technology, which keeps data transmission secure.
- Secure servers: Your information is stored in secure data centres with no unauthorised access.
- Access control: Only designated responsible staff can access the necessary information. All access is logged and reviewed regularly.
- Two-step verification: OTP and additional verification steps apply for sensitive changes.
- Regular security assessments: The platform's security systems are regularly tested and updated.
The retention period for information depends on legal obligations and business requirements. Even after an account is closed, some information may need to be retained for a specified period.
4 Sharing information with third parties
bp never sells your personal information. However, information may be shared with third parties in the following limited circumstances:
4.1 Payment processors
The necessary financial information is shared with bKash, Nagad, and Rocket providers to complete transactions. This information is processed solely for the specific transaction and under their own privacy policies.
4.2 Technology service providers
Services from trusted technology partners are used to operate the bp platform. These organisations process information only for specific tasks and are bound by confidentiality agreements.
4.3 Legal obligations
If providing information is legally required under a court order or direction from a lawful authority, bp complies with that directive.
5 Cookies and tracking technologies
The bp website uses cookies and similar technologies that improve your browsing experience and ensure the site functions correctly.
5.1 Essential cookies
These cookies are necessary to maintain login sessions, ensure security, and remember your preferred language and settings. Without them, the site will not function properly.
5.2 Analytical cookies
Analytical cookies are used to analyse which parts of the site users visit most and where they encounter issues, in order to improve service quality. This information is analysed in aggregate and is not used to identify any individual.
You can manage cookies through your browser settings. However, disabling certain essential cookies may limit some features of the site.
6 Your rights and controls
You have the following rights over your own information on the bp platform:
- Right to access: You can view and download the information stored in your account at any time.
- Right to correction: If any information is incorrect or outdated, you can correct it or inform the support team.
- Right to request deletion: In certain circumstances you can request that your information be deleted. However, some information may need to be retained due to legal obligations.
- Right to object to processing: You can withdraw your consent for marketing communications at any time.
- Data portability: You can request to receive your own information in a common format.
To exercise these rights, contact us through our 24/7 live chat support. We will respond to your request within a reasonable time. To learn more about responsible gaming, please read our Responsible Gaming page.
7 Protection of minors
The bp platform is for users aged 21 and above only. We do not intentionally collect any information from anyone under the age of 21. Age verification is carried out during registration, and if any account is found to belong to a minor, it is closed immediately and the associated information is deleted.
If you suspect someone you know is attempting to create an account by concealing their age, please notify our support team.
8 International data transfers
For the operation of the bp platform, your information may sometimes be stored or processed on servers outside Bangladesh. In such cases, the data protection laws of the relevant country and international standards are followed.
For international transfers, it is ensured that the recipient party provides a level of protection equivalent to bp's privacy policy and that the security of your information is maintained.
9 Changes and updates to this policy
bp may change or update this Privacy Policy from time to time. If any significant changes are made, you will be notified via your registered email or through a notice at login.
Continuing to use the platform after changes are made will be considered as your consent to the new policy. You are therefore encouraged to review this page regularly. To learn more about us, visit our About Us page.
10 Contact and complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our support team provides assistance in both Bengali and English:
- Live Chat: 24/7 direct support — log in to the platform and click the chat button
- Email: [email protected]
We take all complaints seriously and aim to provide a written response within a reasonable time. You can also visit our FAQ page for answers to common questions.